Williams is located about 30 miles west of Flagstaff along Interstate 40. If you’re coming from Phoenix, take I-17 north to Flagstaff. As you get close to the city you can take I-40 west to Williams. Look for Exit 163, exit and go south on Grand Canyon Blvd about a 1/2 mile. The property will be on the west side of the street. From Phoenix, the trip is about 2 and a half hours, but could take a little longer depending on weather conditions.To learn about current driving conditions, visit ADOT’s website with up-to-date conditions. If the roads are closed near Flagstaff, consider taking I-17 north and exit at Cherry Road on Highway 169 toward Prescott, which will eventually merge with Highway 69. Drive through Prescott and look for Highway 89 going north through Chino Valley. You’ll end up on I-40, just west of Williams. Simply make a right on I-40 and travel about 19 miles until you see Exit 163.
All Aboard to the North Pole!
Polar Express Same Day Availability: Same day availability for The Polar Express may be found by calling the depot at 928-635-4010 and select Option 2.
Every winter the Grand Canyon Railway’s Polar Express comes to life on a journey from the nighttime wilderness of Williams, Arizona, to the enchanted beauty of “the North Pole”—where Santa Claus and his reindeer are waiting with a keepsake present for every good boy and girl. You’ll be smiling from ear to ear, as you watch children’s faces light up when the train arrives, and enjoy hot chocolate and chocolate chip cookies while listening to this timeless story.
Make this a family holiday tradition, and call today to make your reservations (because space is limited to those who truly believe in the spirit of Christmas). The ride lasts a little over an hour, with the train leaving each night at 5:30 p.m. and 7:30 p.m.
TOTAL ROUND-TRIP TIME: Approximately 90 minutes.
Schedule & Pricing
| Rate Type | Adult Ticket Price (Ages 16+) Price does not include taxes and fees | Child Ticket Price (Ages 2-15) Price does not include taxes and fees |
|---|---|---|
| Value Rate | $59.99 | $43.99 |
| Standard Rate | $70.99 | $56.99 |
| Holiday Rate | $97.99 | $67.99 |
The 2024 Polar Express Train Ride
Here is a very special chance for you and the entire family to experience the magic of The Polar Express™, the classic children’s book by Chris Van Allsburg.
The Polar Express Package
A true Polar Express adventure including tickets to the North Pole, accommodations at the Railway Hotel, and meals for everyone! There’s no better way to bundle and save 10% on your adventure to the North Pole. The package features:
- Overnight stay for 1-night in a hotel room or suite
- One dinner in the Fred Harvey Restaurant per person
- One breakfast in the Fred Harvey Restaurant per person
- Roundtrip tickets for the Polar Express train
- Memories to last a lifetime
Frequently Asked Questions
If you booked a Polar Express package, you will receive your train tickets upon check-in at the Grand Canyon Railway Hotel front desk. Will call train tickets will be distributed at the ticket counter inside the Grand Canyon Railway Depot, located next to the Fred Harvey Restaurant. The guest who was responsible for payment will need to present a photo I.D. to receive train tickets.
Train Only Guests
We recommend arriving at least one hour before departure. This should provide enough time to pick up tickets at will-call and be ready to board The Polar Express. The train will begin boarding 15 minutes before departure. You can certainly pick up your tickets earlier. Tickets will be available at noon (12:00 PM) on the day of your departure.
Polar Family Package Guests
The Grand Canyon Railway Hotel is conveniently located adjacent to the Williams Depot. You can begin checking in at the hotel at 3:00 p.m. Upon check in you will be issued both your train and meal tickets. Dinner and breakfast at the Fred Harvey Restaurant, also located next to the hotel, is included in your package. If you’re on the 5:30 p.m. departure, we recommend arriving to Williams around 4:00 so you can check-in, pick up your train tickets and have plenty of time for dinner.
The passenger cars have luggage racks near the ceiling so feel free to bring coats, diaper bags, camera bags, backpacks and anything else you need. Even though the cars have luggage racks, we recommend only bringing what you really need on the train. Strollers can be parked outside the depot. There is a limited amount of space in the vestibules (between the cars) on the train, but we recommend parking strollers by the depot as there are plenty of covered areas. Also, all families are encouraged to bring their own copy of The Polar Express by Chris Van Allsburg to read along to the story during the journey. Brand new copies are available for purchase at the Depot and Fred Harvey Restaurant Gift Shops.
Seats on board The Polar Express are bench-style, with two passengers per bench. Booking seats in even numbers is strongly recommended. If your family is traveling with another family on a separate reservation and would like to be seated together, please contact Central Reservations at 1-888-848-3511. While we do our very best to honor all seating requests on board The Polar Express, we cannot always guarantee them.
Other activities at Grand Canyon Railway include story time with Mrs. Claus and pictures with Mr. C in the Polar Room. Also, have your kids stand on the patented Naughty or Nice Meter™ to see if they might be expecting a lump of coal in their stockings! Be sure to visit with our staff Elves and Hobo, who will be wandering around the Platform throughout the evening. In fact, if you’re around the Hobo’s campsite 45min prior to departure you might see him sharing some hobo wisdom with Polar Express passengers.
During Polar Express, the restaurant will be open for dinner from 3:30 p.m to 9:30 p.m. Breakfast will be open at 6:30 a.m. to 10:00 a.m. The full buffet is available during Polar Express nights, as well as special desserts made just for the holidays! No alcoholic beverages are permitted aboard The Polar Express. Adult beverages are available at The Fred Harvey Restaurant and inside the hotel at Spenser’s Pub.
Parking is free and is available around the hotel and depot complex. There is a parking lot east of Grand Canyon Blvd. as you enter the Railway’s complex as well as parking west of the hotel. You may want to budget a few minutes extra to find parking as there will be as many 3,000 people on property.
Due to the age of the equipment not all rail cars are ADA accessible. Please contact our Central Reservations Department for arrangements at least 7 days prior to arrive so we may make arrangements for your family.
Arizona is always in Mountain Standard Time.
No alcoholic beverages are allowed onboard the Polar Express
No; however if guests would like to bring their own special items they may.
If you have additional questions, please contact us via email at [email protected]
Terms & Conditions
Hotel package rates are based on adult double occupancy, and do not include tax. Train-only tickets are per person, and prices do not include tax. Valid for travel from 11/08/24 – 12/30/24. Rates subject to change without notice. Cancellations for Polar Express train only reservations are non-refundable, and cancellations for Polar Express packages are subject to the forfeiture of 50% of the deposit. Cancellations are considered to be a reduction to the number of guests or a cancellation of the entire reservation.
Book Now
Get Your Tickets
or call 1-888-848-3511
TM & © Warner Bros. Entertainment Inc.
(s24)